Terms and Conditions

Thinex Enterprises Systems Terms and Conditions

1. Acceptance of Terms

• By accessing and using the Thinex Enterprises Systems website (the “Website”), you agree to comply with and be bound by these terms and conditions. If you do not agree to these terms, please refrain from using the Website.

2. Use of the Website

• You must be at least 13 years old to use this Website.
• You agree to provide accurate and current information when using the Website and to update such information to keep it accurate and current.

3. Intellectual Property

• All original content created by Thinex Enterprises Systems on the Website, including text, graphics, logos, and any proprietary images, is the property of Thinex Enterprises Systems and is protected by copyright laws.
• Some images used on the Website may be sourced from external providers, such as Google. Thinex Enterprises Systems makes best efforts to use images with the proper licenses or permissions. If you believe any content infringes on your intellectual property rights, please contact us at support@thinex.lk for prompt removal or appropriate attribution.
• Users are prohibited from reproducing, distributing, displaying, or transmitting any original content from the Website without the express written consent of Thinex Enterprises Systems. If you wish to use or reproduce any content, please contact us for permission.

4. Privacy

• Your use of the Website is subject to Thinex Enterprises Systems’ Privacy Policy. Please refer to our Privacy Policy for more information.

5. Limitation of Liability

• While Thinex Enterprises Systems (hereinafter referred to as “we,” “us,” or “our”) strives to provide accurate and reliable information on the Website, we do not guarantee the accuracy, completeness, or usefulness of the content.
• The content on the Website is provided for general informational purposes only and should not be considered professional advice. We make no representations or warranties of any kind, express or implied, regarding the accuracy, reliability, or suitability of the information.
• In no event shall Thinex Enterprises Systems be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of, or in connection with, the use or reliance on the content available on the Website.
• We reserve the right to modify, update, or remove content on the Website at any time without notice. While we strive to ensure the continuous availability and functionality of the Website, we do not warrant that the Website will be uninterrupted or error-free.
• You acknowledge and agree that any use of the content on the Website is at your own discretion and risk, and you will be solely responsible for any consequences arising therefrom.
• This limitation of liability applies even if Thinex Enterprises Systems has been advised of the possibility of such damages and regardless of whether any remedy fails of its essential purpose.

6. Refund, Return, and Warranty Policy

• Refund Policy

• Eligibility for Refund:

• We do not offer refunds or returns for changes of mind. Our policy accommodates returns and refunds in cases where there is a valid issue with the product.

• Refund Process for Product Issues:

• If you receive a defective or damaged product, contact our customer service team immediately. If confirmed to be our responsibility, we will promptly replace the product with the same model at no additional cost to you.

• Delivery Partner Issues:

• We utilize third-party delivery partners. While we take care in packaging, we are not liable for damages during delivery. Contact the delivery partner for such instances.

• Return Policy

• Eligibility for Return:

• We do not accept returns unless the product is defective or damaged upon receipt.

• Exchange Process:

• If you receive a defective or damaged product, we will replace it with the same model. If we cannot provide an identical replacement, we will offer alternatives. A refund will be processed only if you choose not to accept any available replacement options.

• Refund for Unavailable Replacements:

• In the rare event that we cannot offer a suitable replacement or if you prefer a refund, we will refund the full product amount. This applies only if the issue is a result of our error.

• Exceptions:

• Our policy does not allow returns or refunds for changes of mind.

• Warranty Policy

• Warranty Coverage:

• Used Electronic Items:

• Duration: Warranty periods range from 3 months to 6 months, depending on the product.
  • Coverage: Defects in materials and workmanship under normal use.

• Brand New Electronic and Non-Electronic Products:

• Duration: Warranty periods range from 6 months to 3 years, depending on the product.
  • Coverage: Defects in materials and workmanship under normal use.

• No Warranty/Checking Warranty:

• Some products may have no warranty but undergo a thorough checking process before sale.

• What is Covered:

• Manufacturing defects, faulty workmanship, non-compliance with product specifications.

• What is Not Covered:

• Damage caused by accident, abuse, misuse, or neglect, unauthorized modifications or repairs, normal wear and tear, incidental or consequential damages.

• How to Obtain Warranty Service:

• Contact Thinex Enterprises Systems customer service, provide proof of purchase, and follow instructions provided.

• Remedies:

• Thinex Enterprises Systems may repair, replace, or refund the purchase price if a defect covered by this warranty is discovered.

• Limitation of Liability:

• In no event shall Thinex Enterprises Systems be liable for any indirect, special, incidental, or consequential damages, including but not limited to loss of profits or revenue.

• Governing Law:

• This warranty policy is governed by the laws of [Your Jurisdiction]. Any disputes arising from or related to this warranty shall be resolved in the courts of [Your Jurisdiction].

• Modifications to the Warranty Policy:

• Thinex Enterprises Systems reserves the right to modify or amend this warranty policy at any time. Changes will be effective immediately upon posting on the Thinex Enterprises Systems website.

7. Termination

• Thinex Enterprises Systems reserves the right to terminate or suspend your access to the Website without prior notice for any violation of these terms and conditions.

8. Governing Law

• These terms and conditions are governed by and construed in accordance with the laws of Sri Lanka.

9. Changes to Terms

• Thinex Enterprises Systems reserves the right to modify or replace these terms at any time. It is your responsibility to check these terms periodically for changes.

Contact Information:

• Thinex Enterprises Systems
• 389/1, Thalapathpitiya, Temple Rd, Nugegoda 10100
• Email: support@thinex.lk
• Phone: 072 557 0300
• Website: thinex.lk